Dealership’s sloppy work wrecked owner’s 316i then they slapped him with a R362,000 quote for repairs
On Tuesday 20 September 2016 Rob Wilson of Morningside, Sandton took his BMW 316i, bought new in 2013, to his nearest BMW agent, Sandton Auto, to have a fluid leak fixed. This work was completed under his BMW Motorplan the same day, and early the next morning he set off for Pongola in KwaZulu-Natal, near the Swaziland border, to meet up with some clients.
After travelling about 150km, near Ermelo he noticed the vehicle’s temperature rising and soon a warning message appeared cautioning him to slow down: engine overheating. He immediately called the Sandton Service Advisor, who said he should proceed slowly and try to find some top-up water. “I stopped and put what water I had into the radiator, but this made little difference to the temperature,” he recalls.