Vodacom's fraudulent charges - the saga continues


Vodacom's fraudulent charges - the saga continues

‘Vodacom rejects, in the strongest possible terms, the inference that it seeks to share in the spoils of fraudulent activity on its network,” CEO Shameel Joosub told Noseweek shortly before we went to press. He was responding to questions related to widespread complaints by Vodacom customers who are victims of fraudulent “content provider” deductions from their airtime.

“We have a zero-tolerance approach and take a hard line in the event that a third party contravenes any agreement they may have with Vodacom or the Wireless Application Service Providers Association (WASPA’s) code of conduct,” Joosub assured Noseweek.

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Reader's comments

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Submitted by : Agrieved on 2018-03-24 09:34:25
I cancelled my 17 year top end contract with Vodacom due to the Vodaphone Live being activated without my permission. It took some time to get a refund but I am not prepared to be taken advantage of. I think people should take Vodacom to the Small Claim Court if bills are in their name, I think the nominated directors will get tired of having to fly down to Durban and Cape Town after hours to appear in the Small Claim Court. Their seeming lack of knowledge of this practice rings hollow as they must have some invoices they need to pay to these rogue operators.
 
Submitted by : Donn Edwards on 2018-03-23 21:27:07
Would Noseweek consider providing the email address for Mr Macozoma or the ethics committee? I'm sure many readers will be able to disabuse Mr Macozoma of his notion that there is no problem. Clearly management doesn't believe that bad news should filter upwards.

Editor's Note
I think it an excellent idea that all Vodacom customers who have discovered unauthorised charges on their Vodacom bills for unwanted "content", should tell Mr Saki Macozoma, chairman of Vodacom's ethics committee all about it. He can be reached on his email address: saki@safika.co.za
 
Submitted by : Fred on 2018-03-23 14:43:50
Time for a class action

Editor's Note
Indeed. Dougie Douglas has obtained legal advice, has laid criminal charges against all concerned, including Vodacom management, and is organizing a class action. He can be contacted by email at DougieD@bidvestcarrental.co.za
 
Submitted by : Titania on 2018-03-23 08:48:24
I am charged with tablet insurance I did not take and Vodacom Live and they always tell me their lines are down so they cannot rectify it - I must come later or another day (when I visit the Vodacom stores)

Editor's Note
Their reticence is a clue to how sick those shop assistents are of the endless stream of clients confronting them with these complaints.
 
Submitted by : David Scott of Johannesburg on 2018-03-23 08:38:57
Vodacom are willing participants in the scam and even have their own "Game App" that appeared on my bill for two months at around R156 a month before I picked it up. I have not been near their website, nor requested to be subscribed! The Vodacom outlet I visited knew of it, shook their head and said it is common, and good luck at getting it off..so not a credible denial!

Editor's Note
Not a credible denial at all! The scam is clearly big and profitable.

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