Insurers provide contradictory advice on accident claim for a common enough scenario: the car behind focuses on oncoming traffic, sees a gap and takes off on the assumption that the car immediately in front will do the same. It doesn’t. Bang!
The morning of 2 December, 2013 started uneventfully for two Cape Town motorists; Peter Greeves, driving to work in his white Polo Vivo and Marinda Julina Froneman, travelling behind him in her silver Nissan, but then, as both cars reached an intersection, Froneman’s car rammed the Polo.
Santam repudiated the claim as Froneman’s statement to them was that the Polo had actually reversed into her car.
Noseweek reviewed the documents, and could find no mention in Froneman’s, Greeves’s or Constable Mulauli’s statements of the Polo having reversed or rolled back into her Nissan. The topographic imagery of the area indicates there was no way the Polo could have rolled back into the Nissan, unless it had magically rolled uphill.
As Noseweek went to press, Santam changed their minds and decided to pay for Greeves's repair costs. Smiles all around.