On your own

On your own

When things go wrong with your Pathfinder, it appears that Nissan doesn’t want to know. Their standard line is ‘Yes, how can I help you?  Is your car under warranty?’ No. ‘Then I think you should rather contact...’

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Submitted by : Norman Simon of SYDNEY on 2011-07-14 12:04:01
My experience with a Nissan XTrail 2.5 Auto ...end March 2010 at Skukuza in the Kruger Natioal Park. Gearbox packed up and had to get car taken on a flat bed to Johannesburg as the agents in Nelspruit, as with other Nissan Dealers have their gearboxes repaired at Mayfair Gearboxes in JHB.
The car was 5 days out of warantee and Nissan SA did not want to know my problem when communicated to them by my dealer, McCarthy Nissan, in Woodmead who incidentally were outstanding in every way.
The quote for a new box was R98,000 so I opted for a rebuild even though the car had only clocked 52,000 kms.
The total cost of the incident was:Flatbed to JHB R7500
Car Rental R900
Gearbox Rep R23000
A total of R31,400 and then I got an evasive answer via my dealer who arranged with Mayfair Gearboxes to do the repair as to what caused the failure.
I have since travelled 13,000 kms with the vehicle but have lost the confidence of reliability I had in the vehicle prior to the incident.
I doubt if I would purchase a Nissan product again. I have been driving for 56 years and many hundreds of thousand kms and never experieced this type of treatment from a motor manufacturer.
Submitted by : Ron Mcgregor of Cape Town on 2011-07-01 05:20:30
So they "block it off, they pinch it closed and they put an external little oil cooler on it which is a lot more efficient.”

One thing I have noticed in years of traversing the sub-continent: go to a dealer in a town or city of any size, and repairs to any make of vehicle will usually cost a fortune, and occasion a lengthy delay while the parts are procured from somewhere. But if you break down in the gramadoelas, the local mechanics can often fix the thing pretty quickly by means of improvisation. There's a lot of wisdom in the old adage that " 'n boer maak 'n plan," even if, in this case, the "boer" is an English speaking oukie called Doug, and he's based in a big place like Cape Town!


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