Why FNB can't help itself

Why FNB can't help itself

Is it any wonder that banks feature in almost every issue of Noseweek? This month it's the turn of the bank that's forever asking that ridiculous question: "How can we help you?" Well FNB account-holder Marilyn Wridgway has tried to tell FNB often enough, but the bank has absolutely no interest in hearing her suggestion.

What is clear is that FNB is pretty clueless about customer relations. When it comes to dealing with the public, FNB just can't help itself.

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Submitted by : Louise Cook of Johannesburg on 2011-05-31 21:08:33
FNB is NOT in the habit of responding to client correspondence or queries, so why it pretends to have a customer complaint resolution service - a prerequisite to taking a complaint to the Banking Ombudsman - is anyone's guess.

But FNB makes up for its bad service through creative advertising; it offers an overdraft, according to one of its ads, on which you "only pay interest if you use it." LOL - it does indeed see prospective clients as total idiots.


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