NOTES: MTNdrags its feet in fight against crime

MTN’s refusal to disclose the numbers called from a stolen cellphone over the weekend following the robbery has lessened the chances that police will find the men who broke in, beat and robbed a family, taking with them a cellphone.

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Submitted by : Lynne Correia of Stellenbosch on 2008-12-11 22:22:51
I have passed this story on to everyone I can. Perhaps if they get a massive reduction in subscribers, they will get the message
Submitted by : Marinus Kort of Randburg on 2008-12-09 10:22:16
I had a very similar incident when my MTN cellphone was stolen, but luckily I subscribed to itemised billing online which is updated very quickly so got all the numbers dialled from there and phoned the various number that were called and took it from there.
Moved to Vodacom last year though. MTN is really a sad lot.
Submitted by : Pete Swanepoel of MONTCLAIR on 2008-12-08 12:02:56
Funny how we still don't get it: We keep thinking the criminals are the little guys who break into our homes. The criminals are the guys in white collars who make money off that stolen cellphone, people!
Even when you finally jump through all the hoops to get the phone blacklisted, what's the bet MTN have a way of re-activating your phone? Logic says people of their ilk would not be able to resist doing so.

And so on to the next question: Why are the insurance company bosses not on to MTN's case? Why are the nation's top cops not giving them a hard time? Why are our "Dear Leaders" not lambasting them? Why are our daily newspapers not embarrassing MTN's boss Puthuma Nhleko daily?
MTN knows just who to sweeten and how.

"Customer service" indeed!
Submitted by : Craig Thom of CHEMPET on 2008-12-04 14:15:42
Qui Bono? (who benefits)
When it comes to stolen cars and stolen cellphones, it is in the manufacturers' interest to not help with recovery.
If you do makes cars or phones theft proof, what happens to new unit sales.
Thus logically in this case, MTN are assisting criminals as well as obstructing justice and in so doing are committing a criminal act.
Where is Selebi when we need him ;-)
Submitted by : Anthony Krijger of Westville on 2008-12-01 04:43:08
It's in the interests of MTN to delay this as they might not have got the sale of another cell phone. MTN also has an "insurance option" and supposedly if you lose your phone you can get another one. We upgraded over the years (and paid plenty in premiums too) and after each upgrade advised MTN to upgrade the insurance. This they should have done anyway as they supplied the phones. When it came to a claim, they would only supply a basic R120 phone which was similar to the original supplied on the contract in 1994. They denied ever having had notification of upgrade advice and to get anything further from them was like finding ice in the Sahara, so to all of you paying your monthly premiums to MTN - beware when you try and claim.
Submitted by : Donn Edwards of ALDARA PARK on 2008-11-27 22:32:19
All the cell phone companies drag their heels when "blacklisting" phones. That's why cell phone theft is so rife in SA.

After all, for every cell phone stolen, one of the 3 carriers gets another customer, while the existing customer has to replace the phone at their own cost. Why then should they worry about blacklisting phones when it gets them more business, even if the receiver has blood all over it.
Submitted by : Jane Kindt of Green Point on 2008-11-27 16:19:28
Just change to another service provider. MTN will soon have no more loyal clients and will have to close down if everyone changes!!
Submitted by : Hein Loots of Gordons Bay on 2008-11-26 21:01:57
MTN should play their role in the prevention & curbing of crime in our country.
Some senior decision-makers are sleeping, on this great opportunity to assist, now their attitude might just blow up in their face.
Submitted by : Leon De Bruyn of Pretoria on 2008-11-26 11:55:03
One really wonders on whose side MTN is - that of its loyal paying customers or those thieving bastards!

MTN, here's a word of advice (and it's very basic) - get your stupid "rules" out of the way and support your customers or else face a downhill run to bankruptcy.

To MTN's clients - why are you still supporting this lot who clearly feel more for the criminals in this country than its clients?

Leon, Pretoria
Submitted by : Chris Brammer of Benmore on 2008-11-26 09:50:29
With the unacceptable levels of crime in this country and the constant calls for the community and businesses to get more involved in fighting crime it is very sad to see such a prominent corporate brushing the issue aside!!! One thing is for sure, I will stick with Vodacom!!!! MTN sucks! Chris, Sandton


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