Ghost in the ATM

Ghost in the ATM FNB shrugs off the mystery of the missing R1000. But octogenarian Julian Schragenheim of Cape Town has refused to be bullied by First National Bank. He wants to know, from the Bank’s CEO, howthe money was withdrawn from his account at an ATM in Pinelands, allegedly with a debit card that languishes unused in his wallet a year after it was issued.

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Submitted by : Dave Millard of Johannesburg on 2008-09-30 09:47:01
This example of FNB arrogance confirms the thorn tree logo - a prick in every branch - gladly I'm not a client.
Submitted by : Anthony Krijger of Westville on 2008-09-26 11:21:06
Oh so typical of the big banks. ABSA has also been reported as refusing to pay out for errors. I have a Standard Bank account that was incorrectly debited of R4400 for months. Payments for a car not belonging to me were being debited in error from my account. I asked the bank to rectify the matter as they are after all custodians of my money and they refused, saying debit orders weren't performed by them, but by an independent organisation and i should take it up with "them", whoever they were!
In the meantime, I stupidly kept transferring money into the account to keep it from going into an overdraft situation. It was only 6 months later when I did not have more than R24,000 to put in that i let it become overdrawn. They phoned me and with impunity asked me when i would "rectify my unauthorised overdraft".

"When Standard Bank ceases to make unauthorised debits of R4400 per month from my account" I replied. It was only then that they actually took notice and did something to rectify the situation.

Now, I'm fighting to get an annual credit card fee reversed by Standard Bank as they have debited me for a Gold card I did not get!!

I now have a credit card from Virgin as they don't charge annual fees for cards and deliver them personally to the customer. People should bank with someone who listens to customer needs, not Big Brother type organisations who tell one what they can and can't do with their own money.
Submitted by : Arthur Williamson of Johanesburg on 2008-09-26 07:05:59
Outrageous. I have circulated a memo to all staff with the offer that our finance & HR departments will assist anyone who wants to close their FNB account and move to another bank. The astonishing conclusion that a questionable transaction was completed before it was reported to the bank breaks new ground, and our staff need to draw their own conclusions on whether FNB can look after their hard-earned money.
Submitted by : Charles Butler of Parkview on 2008-09-25 12:37:29
Ms Smale deserves a very swift rocket up the rear end - even after being made aware of the stupidity of her reply she continues to waste the Bank's marketing spend by making FNB look like absolute idiots - The client should have been rewarded for exposing holes in the system!!!


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