Is it any wonder that banks feature in almost every issue of Noseweek? This month it's the turn of the bank that's forever asking that ridiculous question: "How can we help you?" Well FNB account-holder Marilyn Wridgway has tried to tell FNB often enough, but the bank has absolutely no interest in hearing her suggestion.
What is clear is that FNB is pretty clueless about customer relations. When it comes to dealing with the public, FNB just can't help itself.