MTN tackles scamster

MTN tackles scamster

Mobile phone subscribers are still at the mercy of unscrupulous content providers who debit their cell phone accounts for unauthorised services - despite the new Consumer Protection Act. But MTN has finally heeded the many desperate calls from its customers and implemented safeguards to protect them from at least one such provider - TMobile SA.

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Submitted by : Donn Edwards of ALDARA PARK on 2011-06-18 23:32:59
It seems that the Parental Control doesn't stop all subscription services, or even the most dishonest ones. See my blog article "How to Steal from MTN Cell Phone Subscribers" which explains how this is done.
Submitted by : Donn Edwards of ALDARA PARK on 2011-06-11 15:07:26
MTN has a "Parental Control" service (dial *101#) that it only mentions when it gets confronted with unauthorised deductions. Even then, it refuses to offer refunds, but expects the customer to complain through WASPA ( for a refund. I just had R28 deducted by an outfit based in Hong Kong!? How am I supposed to deal with that? I didn't agree to anything that allowed anyone to steal money from my phone account.

For what it's worth, the "Parental Control" option allows you to block "Adult" content, "Gambling" and Instant messaging. It's not clear whether it blocks other "competitions" or "services" that fall outside these definitions. Personally, I think that the 3 cell companies are making far too much money out of these schemes to do anything serious about blocking them. They have spent a lot of money *encouraging* VAS services in the first place.


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