MTN tackles scamster


MTN tackles scamster

Mobile phone subscribers are still at the mercy of unscrupulous content providers who debit their cell phone accounts for unauthorised services - despite the new Consumer Protection Act. But MTN has finally heeded the many desperate calls from its customers and implemented safeguards to protect them from at least one such provider - TMobile SA.

Like to see more ?


Subscribe to our on-line edition !

For a mere R298.00 per year you get the convenience of our online version including:
  • Twelve monthly issues of Noseweek delivered to your browser
  • A searchable archive
  • Access to every back issue since 1993 !
  • A downloadable PDF version

If it’s just the article you are after, you can purchase it by clicking here.

Tempted ?


For a taste of what awaits you, you are welcome to browse this free issue.

Share this article:

 or .....


Sharing is caring

Reader's comments

Like to add your own comment ? Please click here to subscribe - OR -
 
Submitted by : Donn Edwards of ALDARA PARK on 2011-06-18 23:32:59
It seems that the Parental Control doesn't stop all subscription services, or even the most dishonest ones. See my blog article "How to Steal from MTN Cell Phone Subscribers" which explains how this is done.
http://donnedwards.openaccess.co.za/2011/06/how-to-steal-from-mtn-cell-phone.html
 
Submitted by : Donn Edwards of ALDARA PARK on 2011-06-11 15:07:26
MTN has a "Parental Control" service (dial *101#) that it only mentions when it gets confronted with unauthorised deductions. Even then, it refuses to offer refunds, but expects the customer to complain through WASPA (www.waspa.org.za) for a refund. I just had R28 deducted by an outfit based in Hong Kong!? How am I supposed to deal with that? I didn't agree to anything that allowed anyone to steal money from my phone account.

For what it's worth, the "Parental Control" option allows you to block "Adult" content, "Gambling" and Instant messaging. It's not clear whether it blocks other "competitions" or "services" that fall outside these definitions. Personally, I think that the 3 cell companies are making far too much money out of these schemes to do anything serious about blocking them. They have spent a lot of money *encouraging* VAS services in the first place.

Disclaimer

While every reasonable effort is taken to ensure the accuracy and soundness of the contents of this publication, neither the authors nor the publishers of this website bear any responsibility for the consequences of any actions based on the information contained therein.